INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Vape Picker, we strive to ensure that the products you see in the pictures accurately represent what you will receive. We work closely with our suppliers to provide high-quality images that reflect the true appearance of the products. However, please note that slight variations in color or design may occur due to differences in monitors or manufacturing processes.

Where can I view my sales receipt?

Your sales receipt will be emailed to you shortly after you complete your purchase. If you can't find it in your inbox, please check your spam or junk folder. Additionally, you can access your order history and view/print your sales receipt by logging into your Vape Picker account and navigating to the "Order History" section.

How can I return an item?

We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth as possible. To return an item, please contact our customer service team within [number] days of receiving your order. Our team will provide you with instructions on how to return the item and initiate the refund process. Please note that certain conditions may apply, so be sure to review our return policy for more information.

Will you restock items indicated as “out of stock?”
While we strive to maintain ample stock of all our products, occasionally items may go out of stock due to high demand or supplier constraints. However, we regularly update our inventory and work diligently to restock popular items as quickly as possible. If you come across an item that is currently out of stock, we encourage you to sign up for notifications to be notified when it becomes available again.
Where can I ship my order?
    • At Vape Picker, we offer shipping to addresses within the UAE, including Dubai and the surrounding areas. During the checkout process, you will have the option to select your preferred shipping address. If you require international shipping, please contact our customer service team for assistance, as additional shipping charges and restrictions may apply.

Feel free to reach out to our customer service team if you have any further questions or concerns. We're here to help make your shopping experience with Vape Picker as seamless and enjoyable as possible.

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